Becoming a host on TripTay means joining a community committed to offering safe, clean, and memorable stays for travelers. These host policies are designed to set clear expectations, protect both hosts and guests, and ensure that TripTay maintains the highest standards of hospitality.
Hosts must provide truthful and complete details of their property, including photos, amenities, rules, and pricing. Information should be updated regularly to avoid misrepresentation.
Why: Guests rely on accuracy for trust and decision-making.
Property images must be recent, high-quality, and represent actual spaces (no stock images). Descriptions should highlight both strengths and limitations (e.g., "stair access only," "pool under renovation").
Why: Transparency builds credibility and avoids disputes.
Properties must be thoroughly cleaned before every check-in. Fresh linens, towels, and essential toiletries are mandatory. High-touch surfaces must be disinfected.
Why: Cleanliness is the #1 factor influencing guest satisfaction and reviews.
Hosts must ensure all facilities and appliances (lights, AC, Wi-Fi, locks, etc.) are in working order. Any temporary unavailability must be disclosed to guests in advance.
Why: Prevents inconvenience and negative guest experiences.
Every property must have functional smoke detectors, carbon monoxide detectors (if applicable), a fire extinguisher, and a first-aid kit. Entry systems (smart lock/lockbox/secure keys) must be reliable.
Why: Safety compliance protects guests and reduces host liability.
Hosts are responsible for complying with all local laws, permits, licenses, and tax requirements. TripTay may request proof of compliance. Liability/property insurance is strongly recommended.
Why: Ensures lawful hosting and long-term sustainability.
All charges (nightly rate, cleaning fee, deposits, etc.) must be declared upfront. Hidden fees are not allowed.
Why: Transparency avoids guest disputes and improves booking conversions.
TripTay supports:
Hosts must clearly choose and honor the selected policy.
Why: Guests and hosts both need predictability and fairness.
Hosts must avoid canceling confirmed bookings. Cancellations without valid reason (e.g., double-booking, personal reasons) may result in penalties, reduced visibility, or suspension.
Why: Reliability builds trust in the platform.
Hosts may set house rules (pets, smoking, noise, visitor limits). TripTay enforces:
Why: Prevents conflicts with local communities and authorities.
Hosts must respect guest privacy. Indoor cameras are strictly prohibited. Outdoor security cameras or smart doorbells are allowed only with disclosure. Hosts cannot enter during a stay without prior consent (except emergencies).
Why: Privacy protection is essential for guest trust.
Hosts may require refundable security deposits (must be stated in listing). Payouts are released 24–48 hours after guest check-in, minus TripTay service fees. Guest damages may be deducted from deposits if verified.
Why: Ensures financial safety for both hosts and guests.
Guests are responsible for damages caused during their stay. Hosts must file claims with documentation. TripTay will mediate and reimburse valid claims. Liability insurance is highly recommended for extra protection.
Why: Provides security and reduces financial risks for hosts.
All issues (cleanliness concerns, misrepresentation, damages) must be reported within 24 hours of check-in. TripTay's support team will mediate fairly, offering refunds, alternate stays, or compensation where required.
Why: Fair conflict resolution strengthens guest-host relationships.
TripTay encourages hosts to provide extra touches such as:
Why: Enhances guest experience and differentiates TripTay properties.
This Payment & Commission Policy ("Policy") governs the terms relating to payments, commissions, refunds, and related financial obligations between TripTay.com ("TripTay" or "Platform"), the Hosts (homestay property owners), and the Guests (tourists/visitors booking properties via the Platform). By using the Platform, the Host and Guest expressly agree to the terms of this Policy in addition to the Terms & Conditions and Refund & Cancellation Policy.
"Guest" - refers to any individual or entity booking a homestay through the TripTay platform.
"Host" - refers to any individual or entity listing their property for booking through the TripTay platform.
"Platform" or "TripTay" - refers to TripTay.com, which acts solely as an intermediary connecting Hosts and Guests and facilitating bookings and payments.
TripTay shall charge a commission in the range of 15% – 25% (standard 20%) on the total booking amount, inclusive of room rates and additional charges (e.g., cleaning fees).
Participation in premium listing programs or promotional campaigns (e.g., enhanced visibility) shall attract an additional commission of 3% – 5%.
Commissions are non-refundable, irrespective of booking cancellations or guest no-shows, unless the Host has duly reported the no-show in accordance with Clause 7.
TripTay shall collect payment from Guests either in full or as an advance, subject to the Host's listing policy.
Payments shall be processed exclusively through TripTay's authorized payment gateways (including but not limited to UPI, credit/debit cards, net banking, and digital wallets).
Bookings shall be deemed confirmed only upon successful receipt of payment.
TripTay shall deduct its applicable commission and transfer the balance amount to the Host.
Disbursement Timeline:
Hosts shall have access to detailed payout statements through the TripTay dashboard/extranet.
All commissions shall be subject to Goods and Services Tax (GST) at 18%, in accordance with Indian law.
TripTay may deduct Tax Deducted at Source (TDS) from Host payouts where applicable.
Hosts shall remain solely responsible for compliance with applicable income tax, GST, and other statutory obligations.
Guest cancellations and corresponding refunds shall be governed by the Host's chosen cancellation policy (Flexible, Moderate, or Strict).
Refunds shall be processed to the same payment method used for the original transaction.
TripTay reserves the right to deduct applicable commission and/or payment gateway charges from the refundable amount.
In the event of Host-initiated last-minute cancellations, TripTay may impose penalties, adjust commission, or take other remedial measures.
If a Guest fails to appear and the Host marks the booking as a "no-show" within 24 hours on the TripTay extranet, no commission shall be charged.
Failure by the Host to report a no-show within the stipulated timeframe shall result in TripTay treating the booking as valid, and the commission shall remain payable.
In cases of Host-induced double bookings or overbookings, the Host shall bear full responsibility for providing alternate accommodation or refunding the Guest.
TripTay reserves the right to recover any additional expenses (including but not limited to relocation and transportation costs) from the Host's account.
Hosts may elect to impose a security deposit, which shall be collected and held by TripTay through its payment gateway.
Provided that no damages are reported post check-out, such security deposits shall be refunded to the Guest.
In the event of a payment dispute or chargeback initiated by a Guest, TripTay shall request supporting evidence from both the Guest and the Host.
Final resolution shall be determined in accordance with TripTay's internal review and the decision of the respective bank/payment gateway, which shall be binding on all parties.
The Host and Guest agree to indemnify, defend, and hold harmless TripTay, its affiliates, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of:
TripTay shall act only as an intermediary platform between Hosts and Guests and shall not be liable for:
TripTay's aggregate liability, whether in contract, tort, or otherwise, shall in no event exceed the total commission earned by TripTay from the specific booking giving rise to such claim.
This Policy shall be governed by and construed in accordance with the laws of India.
Any disputes, claims, or legal proceedings arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at [Indore/TripTay's registered office location], to the exclusion of all other courts.
TripTay reserves the right to modify, amend, or update this Policy at its sole discretion.
Any such changes shall be communicated in advance to both Hosts and Guests via the Platform or registered communication channels.