Introduction

TripTay.com ("Company", "we", "our", "us") respects your privacy and is committed to protecting the personal data of our users, whether they are guests booking homestays or hosts listing their properties.

This Privacy Policy explains:

• What information we collect,
• How we use it,
• With whom we share it,
• And what rights you have regarding your personal data.

By using TripTay.com website, mobile application, or related services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name, email address, phone number, postal address.

Date of birth, gender (if voluntarily provided).

Identity proof (e.g., Aadhaar, Passport, Driving License) where required for KYC or legal compliance.

Booking & Transaction Data

Check-in/check-out details, booking preferences, special requests.

Payment details (credit/debit card, UPI, wallet, bank transfer).

Billing information and invoices.

Host/Property Information

Property address, photographs, amenities, house rules.

Bank account details for payouts.

Legal licenses/permits (if applicable).

Device & Technical Data

IP address, browser type, operating system, mobile device details.

Location data (if you enable GPS).

Cookies, pixels, and analytics identifiers.

Communication Data

Chats/messages between hosts and guests through our platform.

Emails, customer support queries, and feedback.

2. How We Use Your Information

We use collected information to:

• Facilitate bookings and reservations between guests and hosts.
• Process payments and issue refunds.
• Verify identities and prevent fraud.
• Improve website/app functionality, personalization, and user experience.
• Provide customer support and dispute resolution.
• Send confirmations, alerts, promotional offers, and newsletters (opt-in basis).
• Comply with applicable laws, regulations, and tax obligations.

3. Sharing of Information

We may share your information with:

• Hosts & Guests: Limited data necessary to complete a booking (e.g., guest name & contact shared with host, property details shared with guest).
• Service Providers: Payment gateways, KYC verification partners, analytics, IT infrastructure.
• Business Partners: Marketing or referral partners (with your consent).
• Legal & Regulatory Authorities: If required by law, court order, or government request.
• Corporate Transfers: In case of merger, acquisition, or restructuring of TripTay.

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard measures to safeguard your information:

• Encryption of sensitive data (payment details, identity proofs).
• Secure servers and firewalls.
• Regular security audits and monitoring.
• Restricted access to personal data by authorized personnel only.

5. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy.

Booking & transaction records may be retained for tax and legal compliance (generally 7 years).

If you delete your account, we will anonymize or delete your data unless retention is legally required.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for site functionality, analytics, and personalized recommendations.

You can manage or disable cookies through your browser settings.

Third-party tracking tools (like Google Analytics) may collect anonymous usage statistics.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal data.
• Request deletion of your data ("Right to be Forgotten").
• Restrict or object to data processing.
• Withdraw consent for marketing communications.
• Data portability (receive your data in a structured format).

To exercise these rights, contact us at privacy@triptay.com

8. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect data from minors. If we discover that a child's data has been collected, we will delete it immediately.

9. International Data Transfers

If you access TripTay from outside India, your data may be transferred to and stored in India. By using our services, you consent to such transfers.

10. Third-Party Links

Our website/app may contain links to third-party sites (e.g., payment gateways, partner offers). We are not responsible for their privacy practices—please read their policies separately.

11. Marketing and Communication

Offers or newsletters will be sent via email/SMS only after obtaining consent.

Users can opt out at any time.

12. Logs and Analytics

Usage logs and analytics data are stored to improve experience and security.

This data may also be anonymous

13. Updates to Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new "Last Updated" date. We encourage you to review it periodically.

14. Contact Us

If you have any questions, complaints, or concerns about this Privacy Policy or how we handle your data, please contact:

TripTay.com – Privacy Office

Email: privacy@triptay.com

Phone: +91-6264036687

Address: [Registered Office Address, India]