Effective Date: [DD/MM/YYYY]
This Refund & Cancellation Policy ("Policy") governs all bookings made through TripTay.com ("Platform", "we", "our", "us"). TripTay.com acts solely as an intermediary platform connecting Guests (travelers/customers) and Hosts (homestay owners/providers).
By making a booking on TripTay.com, both Guests and Hosts agree to comply with this Policy.
This Policy applies to all bookings made through TripTay.com.
Each Host may define their own cancellation and refund rules. In such cases, the Host's policy shall prevail over this default Policy.
If a Host has not specified a separate cancellation policy, this TripTay default Policy shall apply.
Flexible Cancellation – Cancellation up to 48 hours before check-in (if allowed by Host):
✅ 100% refund (after deducting TripTay Service Fee and payment gateway charges).
Moderate Cancellation – Cancellation up to 24 hours before check-in (if allowed by Host):
✅ 50% refund (after deducting Service Fee).
Last-Minute Cancellation / No-Show – If cancelled within 24 hours of check-in, or if the Guest does not arrive:
❌ No refund.
Early Check-Out – If a Guest checks out before the booking end date:
❌ No refund for unused nights.
If a Host cancels a confirmed booking:
✅ Guest will receive a 100% refund.
Hosts may be subject to penalties, including but not limited to:
Repeated cancellations by a Host may result in permanent account termination.
A Guest shall be entitled to a full refund upon submission of valid proof if cancellation occurs due to:
Refunds will be processed only through the original payment method used.
Refunds may take 7–10 business days to reflect in the Guest's account.
TripTay Service Fee and payment gateway charges are strictly non-refundable.
If a homestay is marked "Non-Refundable", no refunds will be issued for cancellations.
Guests must review and accept such conditions before confirming their booking.
Requests for changes (e.g., date change, increased guest count, etc.) are subject to Host approval and availability.
Hosts may charge additional fees for modifications.
If revised charges are higher, the Guest shall be liable to pay the difference.
Refund claims shall not be entertained in the following cases:
In the event of a dispute, both Guests and Hosts must submit supporting evidence (e.g., photos, bills, chat logs).
TripTay shall mediate in good faith, and its decision shall be final and binding.
Any legal disputes shall fall under the exclusive jurisdiction of Indore, Madhya Pradesh, India.
TripTay reserves the right to update, modify, or amend this Policy at any time.
The revised Policy shall take effect immediately upon being published on the Platform.
If a booking is partially used, no refund will be granted for unused nights.
Hosts may, at their sole discretion, issue goodwill-based partial refunds.
If a booking fails due to a payment gateway error, the Guest shall receive a full refund automatically.
TripTay shall act solely as a facilitator in such cases.
Refunds shall be processed in Indian Rupees (INR) regardless of the original payment currency.
TripTay shall not be responsible for any loss/gain due to currency exchange rates.
TripTay's Service Fee and Convenience Charges are strictly non-refundable.
These fees are applied towards platform maintenance and customer support services.
Some Hosts may require a security deposit.
If no damages are reported, the deposit shall be refunded within 7 days of check-out.
In case of damages, the deposit (in part or full) may be transferred to the Host, subject to TripTay's final decision.
If a Host double-books or the property is unavailable:
✅ Guest shall receive a full refund.
✅ TripTay may offer an alternative accommodation (with Guest's consent).
If a Guest delays check-in due to their own fault, no refund shall be granted.
If check-in is delayed due to the Host's fault, the Guest may be entitled to a partial refund.
Refunds under special circumstances shall only be processed upon submission of valid supporting documents (e.g., medical certificate, government order, etc.).
If a Guest does not receive a refund within 15 days, they must contact TripTay Customer Support.
All refund-related complaints shall be resolved within 30 days.
Any fraudulent, suspicious, or unauthorized bookings will be automatically cancelled without refund.
TripTay reserves the right to initiate legal action in such cases.
TripTay is an online booking platform only. Actual accommodation services and experiences are provided by Hosts. TripTay shall not be held liable for unforeseen events or behavior of Guests or Hosts.
This Policy ensures fairness, transparency, and protection for both Guests and Hosts. TripTay is committed to providing a clear and just booking and cancellation process for all users.